We are happy to help with any questions or problems you may have.
General questions
You are welcome to send us an email at info@medicross.comsenden, send us a message via WhatsApp at +49 152 15030526, or call us at +49 8382 2792450. We are available Monday through Thursday from 9:00 a.m. to 4:00 p.m. and Friday from 9:00 a.m. to 12:00 p.m.
Samples
Simply send us a hair sample. If you don't have enough hair on your head, you can also use body hair. The length of the hair doesn't matter—the only important thing is that you send us around 10 to 20 hairs.
Please collect the sample according to the instructions provided on the submission form. Dyed or chemically treated hair will not affect the results of your test.
You will find the submission form for sending in your hair sample in your order confirmation email. Please also check your spam folder. We will not send you a test kit—you can simply print out the form at home and send it to us together with your hair sample.
You will usually receive your results within 12 to 18 business days after we receive your sample. This does not include shipping time.
Postal address within the European Union:
Medicross
Heuriedweg 20
88131 Lindau am Bodensee
Germany
Postal address for Switzerland, Liechtenstein, and countries outside the European Union:
Medicross
Herrengasse 30
9490 Vaduz
Liechtenstein
Postal address for the USA:
Medicross
1950 W Corporate Way #62075
Anaheim, CA 92801
USA
Please note that Medicross does not send physical test kits. After placing your order, you will receive all the necessary documents by email to print out yourself. If you do not receive this email, please check your spam folder or contact our customer service.
You can easily activate your trial at www.medicross.com/start
Payment, Shipping & Cancellation
Cancellation is possible as long as the test has not yet been taken and you have not downloaded any digital content, such as the submission sheet. Once you have downloaded any content, your legal right of withdrawal expires in accordance with our Terms and Conditions.
We accept various payment methods, including PayPal, credit card (Visa, Mastercard, American Express), instant bank transfer, and payments via Stripe (including Apple Pay and Google Pay). You can find a complete overview in the checkout area.
Medicross attaches great importance to the protection of your personal data and treats it as strictly confidential. Your data will be stored and processed in accordance with the provisions of the General Data Protection Regulation (GDPR) and will be used exclusively for the purpose of carrying out and providing your test results and for communicating with you. We do not pass on any personal information to third parties unless this is absolutely necessary for the performance of our services and permitted by law. You can find more detailed information on data protection in our privacy policy.
If you experience delays or technical difficulties, please contact our customer service team by email or phone. We are always happy to help.
In accordance with legal provisions, the right of withdrawal for digital content expires as soon as the download has been successfully completed. This serves to prevent misuse of digital services. You will be expressly notified of this during the ordering process and must actively confirm at checkout that you are aware of and agree to the expiry of your right of withdrawal after the download has been completed.
Ordering & Test Procedure
We are proud to be considered pioneers in the field of holistic approaches in the DACH region—with a clear focus on individual needs and conscious lifestyle choices. Our success is based on the expertise of our experienced nutritionists, who provide our customers with personal and comprehensive support.
We use a computer-assisted, holistic method to generate your results. Important: The results are not suitable for self-medication, do not constitute a promise of healing or effectiveness, and are in no way a substitute for medical advice, diagnosis, or treatment.
All important information and FAQs about the products can be found here:
Have you already got your result?
We are available Monday through Thursday from 9:00 a.m. to 4:00 p.m. and Friday from 9:00 a.m. to 12:00 p.m.
